Returns & Refund Policy

At Decodev, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible physical products may be returned or exchanged within 30 days from the date of delivery.

Eligibility for Returns

To be accepted, returned items must meet the following conditions:

  • The product must be unused and in its original condition

  • All original packaging, accessories, and included hardware must be returned

  • Proof of purchase (such as an order confirmation or receipt) is required

  • Items must not be personalized or customized beyond the standard options offered on the product page

Return Authorization Process

All returns require prior approval. To begin the process, contact us at contact@decodev.shop.

Once your request is approved, you will receive:

  • A prepaid return shipping label

  • Instructions on how to properly package the item

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package

Returns sent without authorization will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (such as frames, prints, or packaging)

  • Incorrect product received (wrong size, design, or color)

  • Missing parts or hanging hardware

We will review the situation and provide an appropriate resolution.

Non-Returnable Items

Certain products are not eligible for return:

  • Custom or personalized items (including products with added text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to improper use or handling

Exchanges

To exchange an item, you must first complete the return process for the original product. A new order should then be placed separately. Any approved refund can be used toward the new purchase.

Refund Timeline

Once your return is received and inspected (typically within 3–5 business days), you will be notified of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may occur depending on your bank or payment provider

Contact Information

For any return or refund inquiries, please contact us:

Email: contact@decodev.shop
Phone: +1 630 783 7924
Address: 864 Springhill Cir, Naperville, IL 60563, USA